| Queries about your Barclays pension and pensioner benefits | |
| Willis Towers Watson 01737 227567 | Barclays Bank UK Retirement Fund Pensions Administration |
| Barclays HR Services 0800 1456013 | For employer reference queries or about HR issues. |
| Barclays UK Trusts 020 7574 3027 | Advice and information on trusts and estates administered by Barclays |
| Accommodation, care, mobility and travel matters | |
| Carers UK 0808 808 7777 | Provides information, advice and support for carers, including on finances, practical matters and health |
| Elderly Accommodation Counsel 0800 377 7070 | Advice to help older people choose and finance the most appropriate housing for their needs |
| Disabled Living Foundation Helpline 0300 999 0004 | Advice and information on aids and equipment for disabled people. |
| Eldercare 0845 603 4576 | Offers products and services to help people to live independently in their own homes, including alarms, monitoring and telephone response service |
| Grace Care 0800 137669 | Offers guidance on selecting the right care, whether at home or in a nursing home |
| Tourism for All 0845 124 9971 +44 (0)1539 726111 | UK and overseas travel advice for the disabled and older people, including ‘Vitalise’ breaks |
| Open Britain | OpenBritain is a “one stop shop” for accessible tourism in the UK, detailing accessible destinations and places to stay |
| Financial support and advice | |
| Barclays Spread Eagle Foundation (SEF) 01737 273149 | A Barclays charitable trust that helps retired colleagues in need or facing financial hardship with one-off items of expenditure or repairs |
| Barclays Alfred Foster Charitable Settlement (Trustees Zedra Trust Company (UK) Limited) charities@zedra.com 01565 748822 | A Barclays charitable trust that helps employees, past and present, who find themselves in need. The charitable trust also assists children of past and present Barclays employees in areas of further education. |
| Bank Workers Charity 0800 0234 834 | This charity helps current and former bank employees and their families across the UK by providing information, advice, expert support services and in some cases, financial assistance |
| Energy Saving Trust 0300 123 1234 | Provides independent advice on saving money on energy bills and sourcing grants for energy-saving improvements |
| National Debtline 0808 808 4000 | Free confidential and independent advice on how to deal with debt problems |
| Turn2Us 0808 802 2000 | A charity that helps people in financial need access welfare benefits, charitable grants and other forms of support |
| Barclays Financial Wings | Whether you’re getting started with your finances, hoping to buy something special, or need a bit of help to get your finances feeling healthy again, Financial Wings can help you. |
| Comments and complaints on Barclays customer service | |
| Barclays UK Personal Banking - Pensioner Helpline 020 7116 2418 | A dedicated and exclusive service for retired employees, enabling you to provide feedback on your Barclays customer experiences. |
| State benefits and tax enquiries | |
| Department for Work and Pensions 0800 882200 (Benefit enquiry line) | For State benefits and pensions enquiries from UK residents |
| Disability Benefits Centre Disability Benefits helpline 0845 712 3456 Attendance Allowance helpline 0345 605 6055 PIP helpline 0845 850 3322 | Provides information for people with disability or mobility problems, such as those receiving Attendance Allowance and Personal Independence Payments (PIPs), and their carers. Visit: www.gov.uk/financial-help-disabled or www.gov.uk/disability-benefits-helpline |
| Income Tax Queries 0300 200 3300 HM Inspector of Taxes, Chapel Wharf Area, Trinity Bridge House, 2 Dearmans Place, Salford M3 5BS | For queries relating to Income Tax or your tax coding. Quote reference 951/BBP and your National Insurance number. |
| International Pension Centre +44 (0)191 218 7777 | Information about pensions and medical cover for those who live, or have lived, outside the UK |
| Bereavement advice and support | |
| Barclays' Bereavement Guide 0845 300 1085 | A guide to help you with some of the financial and banking considerations following a bereavement, such as closing accounts, cancelling credit cards and probate |
| Bereavement Advice Centre 0800 634 9494 | A free helpline and web-based information service offering practical information and advice to help people after a bereavement |
| CRUSE Bereavement Care 0844 477 9400 | Free and confidential help for bereaved people |
| Barclays Employee Community Programmes | |
| Matched Fundraising 020 7116 4451 | This programme enables pensioners to apply for matching for the funds they have raised for one charity/community organisation, up to £750, for one activity per year. UKRF pensioners who have taken their benefits on or before 31 December 2013 are eligible to take part. |
| Payroll Giving 020 8381 2479 | Payroll Giving is the most tax-efficient way of giving as donations are taken from pensioners’ pre-tax payments. UKRF pensioners who took their benefits on or before 31 December 2013 are eligible for their donations to be matched, up to £750 a year. |
| Pennies from Heaven 01737 227567 | The scheme that lets you donate odd pennies from your monthly pension to the Spread Eagle Foundation charity |
| Barclays exclusive offers and discounts | |
| YOUniquely Barclays 0345 075 6575 | YOUniquely Barclays offers a range of special offers and discounts on Barclays products and services. The website provides a hub for the details on all the products, which include loans, insurance, safe custody and travel services. |
| My Rewards Discounts | Provides access to offers and discounts on a wide range of high street and well-known brands, products and services, both online and in-store Also links to Barclays’ clubs and societies. Registration code: B4RCL4Y5N3XTJUM9 |
| Additional Barclays pensioner support | |
| Barclays Welfare Team 01737 273149 | Contact the Welfare Team with queries about Barclays pensioners’ clubs or financial assistance from the Spread Eagle Foundation (SEF). The Welfare Team administers the SEF on behalf of its trustees and can assist with applications to the SEF. It also handles queries from the Barclays pensioners’ clubs and assists with arranging the Pensioners’ Clubs Annual Briefing and National Forum. |
| Barclays Pension Fund Advisory Committee (PFAC) 020 7116 7477 PFAC Secretary, Barclays Pensions, Level 9, 1 Churchill Place, London E14 5HP | The PFAC acts as a link between Barclays, as the sponsor of the UKRF, and members of the UKRF. It deals with issues relating to general pension matters that are raised by UKRF members, then looks for a response from the appropriate team at Barclays. Pensioners have two representatives on the committee: Michael Horwood and Mike Renwick. As pensioners may feel nervous about raising a pensions matter with Barclays, the PFAC and the pensioner representatives provide the support they may need to do so. For queries specifically about your pension, you should contact the Barclays Pensions team at Towers Watson. |
| General support and advice | |
| Age UK 0800 169 6565 | This charity provides a range of services, information and support on various subjects, including State benefits, grants, security and keeping warm in the winter. |
| Citizens Advice 08444 111 444 England 08444 772 020 Wales | Practical and up-to-date information on a wide range of topics, including benefits, debt and tax issues, housing, health, and consumer affairs. |
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For Barclays Retirees