Barclays Welfare Team at Willis Towers Watson are pleased to confirm that the improvement in the password reset functionality for the ePA website is now live. As mentioned in the 2020 newsletter the Trustee and the Barclays Team at Willis Towers Watson have listened to UKRF member feedback that password resets can be frustrating and cumbersome and the new automated process will operate to speed up password resets.
The new password reset process can be accessed from the login page (https://epa.towerswatson.com/accounts/barclays) and is known as the ‘Account Recovery Service’.
If you are a current employee you can also log in to your pensions account via My Rewards.
Can’t Login?
Try our User ID reminder or Reset your Password services.
If you have logged in before and can recall your Memorable Word and the email address you registered with, you can use the User ID reminder or Reset your Password services. Otherwise you will need to use the Account Recovery Service.
Account Recovery Service
If you have not logged in before, please try our Account Recovery Service. Please note that to confirm your identity the Account Recovery Service will need to validate your personal details, including your address, with third party databases.
In order to protect your account you will be asked to verify your identity using details from your passport or driving licence. This will enable this stage of the password reset process to be carried out quickly and securely online. Please note that the details provided will be used for identification and then securely deleted; neither the Trustee nor the UKRF administrator, Willis Towers Watson, will retain this information or use it in any way other than to reset the password. The information may be disclosed to a registered credit agency to confirm your identity. This will not affect your credit rating, but it will leave a soft ‘footprint’. If you are uncomfortable doing this you will still be able to reset your password by contacting the Barclays Team.
Note that the Barclays’ requirement to reset passwords every three months remains in place.
Please be assured that the request for passport or driving licence details is a genuine part of the process and is not a scam.
Feedback on the new process can given direct to barclayswelfare@willistowerswatson.com.